If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (3-4 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment Method Refund Option Refund Time
All Refund Voucher 1-2 working days
Debit or Credit Card  Payment Provider & Online Debit or Credit Card) Bank Deposit; Mobile Payment Reversal (bKash & DDBL Rocket) 4-5 working days
Debit or Credit 9-10 working days
Cash on Delivery (COD) Bank Deposit; Mobile Payment Provider (bKash) 4-5 working days
Paypal Pay with Paypal 4-5 working days

Refund Conditions & Requirements

For Refund Voucher: Vouchers will be sent to the customer registered email ID on Gravix and can be redeemed against the same email ID.

For bKash Mobile Account: If the refunded amount is not reflecting in your Mobile account statement after refund is completed and you have received a notification by Gravix:

  1. Please dial 16247 contact the bKash helpcenter (BRAC Bank Ltd.)
  2. PayPal Customer Service : 1-888-221-1161
  3. PayPal Credit Customer Service : 1-866-528-3733

For Bank Deposit: The bank account details provided must be correct and the account must be active

Please note that all refunds can only be carried out in domestic currency.